Privacy Policy

1. Introduction

Welcome to our website. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or interact with us through Facebook Messenger.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, address, and other details you provide when placing an order.
• Messenger Data: When you message us through Facebook Messenger, we receive your public profile name and messages to provide customer support.
• Usage Data: Browser type, pages visited, and interaction patterns to improve our services.
• Device Information: Device type and browser information for analytics purposes.

3. How We Use Your Information

• To process and fulfill your orders
• To provide customer support via Facebook Messenger and our website
• To send order status updates and delivery notifications
• To improve our products and services
• To detect and prevent fraud

4. Facebook Messenger Integration

We use Facebook Messenger to communicate with our customers. When you send us a message through Facebook Messenger:

• We receive your Facebook public profile name and your messages
• Your messages are stored securely in our system for customer support purposes
• We may use automated responses (AI) to assist with common queries
• We do not share your Messenger data with third parties
• You can stop messaging us at any time to cease data collection through Messenger

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers with encryption and access controls.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. Order data is retained for business record-keeping purposes. Messenger conversation data is retained for customer support continuity.

7. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Object to the processing of your data

8. Third-Party Services

We may use third-party services for payment processing, delivery, and analytics. These services have their own privacy policies governing the use of your information. We use:

• Facebook/Meta platforms for Messenger communication
• Courier services for order delivery
• Analytics tools to improve user experience

9. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us through our Contact page or send us a message on Facebook Messenger.